Tickets to courses that have an online pre-course training component can be cancelled up to 14 days prior to the course with a partial refund based on how much of the online course content has already been accessed.

• If NONE of the online pre-course content has been accessed, a refund minus $30 for 1 day courses, $50 for 2 day courses or $100 for 3 day dry needling courses (to cover transaction fees, app costs, administrative costs) will be issued.
• If up to 30% of the online pre-course modules have been accessed, 70% of the course fee will be refunded.
• If more than 30% of the online pre-course modules have been accessed, 50% of course fee will be refunded.

Tickets cancelled within 14 days of the course will not be eligible for a refund. However if the cancellation is due to a medical reason and a medical certificate is supplied in a timely manner, the course registration may be transferred to the same course at a later date (within 12 months) at 50% of the price of the original ticket purchase.

Tickets to one or two day ACE courses that do not have an online pre-course training component can be cancelled up to 7 days prior to the course with a full refund, minus a $30 booking/transaction fee which is held by the ticketing platform. Tickets cancelled within 7 days of the course will not be eligible for a refund. However if the cancellation is due to a medical reason and a medical certificate is supplied in a timely manner, the course registration may be transferred to the same course at a later date (within 12 months) at 50% of the price of the original ticket purchase.

If ACE has to cancel a course, all fees will be refunded.

No refunds are available for Webinars or purely online courses.
For ACE Retreats, please see the event page for cancellation policy.