At Advanced Clinical Education (ACE), we aim to make education as accessible as possible by offering a range of payment options. For many of our online courses, payment plans are available so you can spread the cost over time.

This policy applies to ACE Online Courses purchased through FreshLearn.

For payment plans relating to in-person courses or Manual Therapy Retreats booked through Humanitix, please refer to our separate Payment Plan Policy – Humanitix.

 

Payment plan availability

Payment plans are available for most ACE Online Courses through our online learning platform, FreshLearn.

When purchasing a course, you will be able to choose between:

• One-off Payment, or
• Payment Plan

If a payment plan is available for your chosen course, this option will appear during checkout.

 

How FreshLearn payment plans work

Payment plans for ACE Online Courses are processed via Stripe, through the FreshLearn platform.

The total course fee is divided into equal instalments over a set number of weeks. The payment period may vary depending on the course.

Please note that the number of instalments and payment timeframe are predetermined for each course and cannot be changed.

 

Fees and charges

ACE does not charge any additional interest or fees for using a payment plan.

 

Managing your payments

Instalments are automatically charged to the same card used at the time of purchase, on the scheduled payment dates.

You will receive an email confirmation from FreshLearn after each payment attempt, whether the payment is successful or unsuccessful.

 

Missed payments

If your card cannot be charged for any reason, such as insufficient funds, a blocked card, or an expired or cancelled card, FreshLearn will notify you by email.

FreshLearn, via Stripe, will attempt to process the overdue payment again on the next scheduled payment date.

 

Cancellations

Once a payment plan has been selected and commenced, it cannot be manually cancelled through FreshLearn by the purchaser.

If you need to request a cancellation, please contact the ACE team at admin@advancedclinicaled.com. Cancellation requests must be submitted by email and will be manually reviewed by a member of our team.

Any cancellation request will be handled in accordance with the relevant ACE Cancellation Policy.

 

Final payment requirement

All instalments must be paid in full by their due dates.

If a payment plan is not completed as required:

• Access to the online course may be removed, and
• Any prior payments may be forfeited

We will always do our best to contact you and resolve the issue before removing your access to a course.

 

Changes in financial circumstances

We understand that life can sometimes throw unexpected challenges your way.

If your financial circumstances change while you are on a payment plan, please contact us as soon as possible at admin@advancedclinicaled.com. We will always do our best to work with you where reasonably possible.